Joy A. Miller, CSA
Joy is a Certified Senior Advisor® and passionate advocate for seniors, bringing extensive expertise and a heartfelt commitment to empowering older adults in Northwest Arkansas. With an undergraduate degree in Human Services, coursework in nursing, and graduate studies in marriage and family therapy, Joy has a deep understanding of the emotional and practical needs of seniors. Her professional journey includes founding a nonprofit in 2018 to mentor youth aging out of foster care, demonstrating her dedication to community education and support.
Joy founded Keris Solutions as an impact-focused business dedicated to helping seniors live with confidence, purpose, and security. She is currently developing Keris Solutions’ PLAN Initiative, which will help seniors organize their essential documents. She is also finalizing scam-prevention training within the THRIVE Initiative and working on launching the Keris360 check-in and companionship program, which will connect seniors to all of Keris Solutions’ services.
Her experience designing community training programs ensures accessible, practical solutions for seniors and their families. A Northwest Arkansas resident since 2023, Joy has six children, including three adopted as young adults, and two grandchildren. Her compassionate leadership makes Keris Solutions a trusted resource for seniors.
Joely Welch, SHSS
Joely is a certified Senior Home Safety Specialist® and a dedicated advocate for seniors, with a lifelong passion for enriching their lives through safety and storytelling. She leads the LEGACY Initiative, which focuses on helping to preserve seniors’ legacies for their loved ones. She will soon be offering home safety assessments within the THRIVE Initiative that will help seniors avoid falls and age confidently at home.
Joely’s background includes training as a nursing assistant, volunteer work at a nursing home, serving as a companion for a woman in her 90s, and undergraduate studies in human resources. Joely’s professional experience as a licensed insurance agent specializing in Medicare enrollment, combined with her work in an ophthalmology office where most patients were over the age of 60, deepens her understanding of seniors’ needs.
As the Keris LEGACY Initiative Director, Joely leads workshops and offers personalized guidance to help seniors preserve their stories through memoirs, legacy letters, audio/video projects, and photo digitization and restoration.
A Northwest Arkansas resident since July 2025, Joely lives with her husband and their two cats, Merry and Pippin. Her warm, skilled approach makes her a trusted guide for seniors who want to preserve their legacies.
Certified Senior Advisors (CSAs)® have supplemented their individual professional licenses, credentials, and education with knowledge about aging and working with older adults. It is recommended that you verify the validity of any professional’s credentials with whom you conduct business and be sure you completely understand what those licenses, credentials, and education signify. The CSA certification alone does not imply expertise in financial, health, or social matters. For more details, visit www.csa.us.
