We understand plans can change! Here’s how cancellations and refunds work for our photo digitization services:
- Before Shipment of Supplies: You can cancel your order, but the $29 downpayment is non-refundable.
- After Pickup of Your Photos: We don’t offer refunds for work already done. You’ll be charged for the following, and we will return your original photos once payment is received for services already rendered:
- $29 non-refundable downpayment
- Travel fee, based on your zone (see our pricing & services page)
- Scanned photos (based on the actual count scanned at cancellation)
- Custom organization fees
- Completed additional services (e.g., retouching, higher-resolution scanning)
Other Related Policies
- Quality Guarantee: If you notice errors in your digital files (e.g., missing or incorrect scans), tell us within 14 days of delivery. We’ll re-scan affected photos within 5 business days at no cost.
- We do not offer refunds for completed work: Once digital files are delivered (via ZIP link or USB drive), no refunds are available due to the nature of our service.
Last Updated: September 26, 2025
